Sound Communication’s Call Center Systems brings a focus on recording and monitoring to its virtual call center software. It provides all the tools necessary to monitor and capture all customer interactions by phone, email, live chat or faxes to standardize messaging and confirm accurate and consistent communications. Additionally, video and audio capture of call center operations is used to teach agents the proper process and workflows and to confirm execution. Sound Communications can capture two-party conversations, data entry, and application navigation for immediate review, and a systems archive of all customer interaction is available to resolve disputes or misunderstandings. With the Sound Communications Call Center System, call information can be quickly shared with company experts to expedite the service response.
Enhanced Call Center Key Features
- Manage Communications
- Agent Training
- Customer Information Database
- Compliance Recording
- Screen Capturing and Recording
- Quality Monitoring
- Event Triggered Recording
- Speech Analytics
- Customer Surveys