The SpitFire AutoDialer (SPX) automatically populates your call queue from a contact database and distinguishes between live answers and automated answering systems. People are immediately connected to an agent, or a pre-recorded customized message is left for automated systems. Because agents only handle live answers, they are more productive and reach more customers. SpitFire’s AutoDialer is not limited to calling campaigns, and can also be used for information updates and notifications.
Autodialer Key Features
- Ability to configure no dial NPA-NXX
- Built-in Area Code manager for sensitive time zone dialing
- Ability to set international prefix
- Download and Import Federal DNC list
- Allow to dedicate transfer lines
- Faster DNC data Scrubbing
- Auto redial no answer and busy calls
- Faster campaign reports
- Query Based Dialing
- Call Transfer on pressing a touch tone
- Runs on a MySQL database engine
- E-Agent support (Internet based message transfer Agent)
- Time zone sensitive dialing
- Scale Multiple servers – requires additional database server
- Multiple pre-built Dialing Script templates available
- Outbound Campaigns
- Inbound Campaigns