SpitFire Predictive Dialer (SPD) software automatically places outbound calls from a pre-loaded database through a single phone line or multiple line cards. The databases are automatically scrubbed against the Federal “Do-Not-Call” database when imported, and the configuration of the campaign message and the number of agents determines how many calls the Predictive Dialer places or receives per hour. It keeps track of the people you’ve called, the outcome of that call, and whether or not that person wants to receive any further communications. With the Predictive Dialers monitoring features, you can also access real-time information on your agents’ progress, thus ensuring optimum productivity and effectiveness.
Predictive Dialer Key Features
- Ability to set International Prefix
- Supports up to 48 Agents per server
- 3rd Party call transfers during Predictive and manual calls
- Transfer call recordings via FTP to servers or shared drives
- Ability to interface to PBX systems
- Schedule Call Backs
- Agent Call Disposition naming and editing
- Alternate Phone Number dialing
- Automatically Re-dial No Answers and Busy Calls
- Built-in Call Back Manager
- Call Blending
- Campaign Querying
- Talk Assist Monitoring
- Download and Import Federal DNC list
- Remote Observing
- Faster DNC data Scrubbing
- Call Recording for every call on demand
- Query Based Dialing
- Outbound Campaigns