Stratasoft’s StrataDial VC2 solution suite is a combination of predictive dialing, ACD, and call blending that accurately screens answering machines, busy signals, and operator intercepts, fax lines, and other non-contacts so that agents only receive live calls; and their call blending is automated by a proprietary algorithm. StrataDial VC2 minimizes overhead costs through a reduction in phone service fees and agent training expenses, also increasing revenue by empowering call agents to actively impact marketing promotions and to identify and leverage new sales opportunities. With an extensive list of features, StrataDial VC2 covers every contingency in virtual call center operations.
StrataDial VC2 Key Features
- Call Recording
- Multi-Channel Campaigns
- PCI Compliance
- Reporting Portal
- Performance Graphs
- Voicemail
- Appointment Scheduling Software
- Inbound, Outbound and Blended Campaigns
- CRM Integration
- PBX and Third-party Integration
- Translation & Localization
- Screen Recording & Monitoring
- Data Encryption
- Dynamic List Management
- Administrator’s Dashboard
- Quality Assurance Software
- Skills-based Call Routing
- DNC Management
- Progressive & Predictive Dialing