Telax’s Hosted Call Center solution offers ACD, CTI, and IVR software, as well as a comprehensive suite of supervisory tools, including call recording and custom reporting. Call routing is available through both VoIP and landline, so your agents can be located anywhere in the country and still operate as if they were in the same building. Set up and support are included in your subscription to Telax Hosted Call Center, so you have experienced project managers working closely with you and your customers to acheive the right configuration for your call center.
Product Key Features
- Universal ACD with voice, chat, email, callback, fax and more
- Customizable IVR with integration and self-service
- Screen pop and other CTI functionality
- Native Workforce Management
- 100% Recording and screen capture
- Outbound dialer and automated notification
- Advanced reporting, dashboard and time-tracking capabilities
One of the best solutions we've used.
Frances Nguyen, Call Center Manager, Allied Call Centers April 8, 2011 at 11:51 am #There are not too many differences between virtual call center software products, so it’s sometimes hard to see much of a change in operations when you switch, especially since it takes people a while to get used to the new system. Telax, however, was really easy to use from the start, and their support was incredibly helpful in learning how to use their hosted call center product.
Usually, it’s hard to get good help from the companies that provide our software, but not with Telax. Every time we needed to talk to them, they were very professional and helpful, and we never came away feeling like our questions weren’t answered.
All the features we’ve used work really well, and it’s definitely good for agent management and reporting. I have all the information I need on a call right at my fingertips, so giving my agents constructive feedback is easy and takes hardly any time at all.