The WS iNet platform includes prebuilt integrations to all major providers of contact center switches, ACDs, workforce management systems, infrastructure technology, and CRM solutions. It is an IP-enablied solution, so WS iNet is able to simplify management, make applications available from a single location, provide technology to remote agents, and reduce costs while still handling transactions quickly and easily. Built on a redundant and secure platform, WS iNet keeps your data secure and safe, ensuring that system outages don’t bring down your call center’s operations.
Product Key Features
- TDM or VOIP Connectivity
- Skills and Attributes-based Routing
- Performance-based Routing
- Inbound/Outbound
- CTI Integration
- Whole Call Recording
- Operational Monitoring
- Full IVR/ASR Capabilities
- Web-based Agent Desktop
- Agent Communications Tools
- Integrated Chat/Email/Co-browse
- Comprehensive Web Reporting
- 3rd Party Software Integration
- Redundant Architecture