Inside Virtual Call Center

Last week, CallFire announced the launch of their new SMS text messaging product. It is a part of CallFire’s call center, as it complements its Interactive Voice Response and Voice Broadcast features. The SMS text messaging capabilities allows CallFire customers to engage their callers or customers in a whole new way.

CallFire’s SMS Text Messaging service is easy to use. Users just need to upload their list of targeted customers to CallFire’s platform along with the message that they want to send. Users can send up to 160 characters per message, and they can forward the message to one or thousands of clients. This is an easy and advanced way to reach a lot of people. CallFire users can avoid abandoned or missed calls because text messages are a foolproof way to make sure that their message gets through.

CallFire’s SMS features are ideal for many different types of companies or individuals. The SMS service could be useful for pharmacists who want to send refill reminders to their customers. Professors could send homework assignments or reminders to their students. Marketers could even send prize information to contest winners via text message. CallFire will even send users delivery reports and analytics so that companies can evaluate how many people they reach out to and whether or not the text messaging service works well for them. Users can even upload the CallFire reports or messages to their computers using Excel.

Text messaging services have grown over the last couple of years. SMS text messaging has become a necessity for many phone users. It is an easy way to reach out to a large group of people, in a low-cost and low hassle way.

CallFire’s SMS messaging service is pay-as-you-go, at 3 cents a message. There are no setup or startup fees. Users can send as many text messages as they want. Read more about CallFire’s SMS product on their website.

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CallFire.com, a voice over IP (VoIP) developer and virtual call center provider, recently released their newest product, the Hosted Interactive Voice Response (IVR). IVR is a feature of advanced cloud-based virtual call center systems that eliminates the need for agents to do time-consuming tasks. It serves as a virtual receptionist and can handle thousands of calls at one time.

There are many advanced features of CallFire’s IVR system, including realistic ‘Text to Speech’, where the system can read text. This feature is useful for menu options and the virtual receptionist who speaks to the caller before they are transferred to an agent. CallFire’s Text to Speech option can even be used for outbound calls if companies want to send messages to callers. It can also send appointment reminders or survey previous callers. The press menu feature, which allows agents to gather information about a caller through key presses before they ever speak, is a feature of CallFire’s IVR. IVR can also transfer calls to specific agents, which saves time because callers are routed to the appropriate agent to handle their inquiries. If callers hang up, the calls are disconnected so that agents do not have to waste their time on abandoned calls. Users can even record their calls with CallFire’s IVR if they press the pound button before speaking.

CallFire’s advanced IVR system saves time, money, and prevents hassle. Agents do not have to waste their time gathering information from customers or transferring them to other agents because the IVR system directs callers to the appropriate person. CallFire’s IVR is very easy to customize because it has an IVR designer, which has a user friendly interface so agents can monitor past calls or change settings for future ones.

CallFire’s Customizable IVR Designer

While IVRs are generally used for larger companies, CallFire’s IVR is targeted for smaller to mid-size businesses. It is an easy to use system, where no programming skills are required. CallFire’s IVR is pay-as-you-go, at 5 cents per minute, so there are no installation or monthly fees. There is no minimum or contract, so users can stop using the service whenever they want. Hosted IVR services can be deployed in as little as a few minutes. You can sign up for a free trial on CallFire.com to see how it works for your company.

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CallFire has been providing a number of services for small businesses as it offers a wide array of call center and voice solutions which specifically address the needs of SMBs. In addition CallFire provides unique Voice Broadcast services which provide voice updates to customers to help boost sales.

This feature enables agents to easily reach out to a number of prospective customers for a new product that they may be offering or a new promotion that customers may be interested in. This allows customers the opportunity to benefit on deals many customers may have not usually known about. CallFire’s Voice Broadcast Services allow businesses to easily and quickly promote their products to provide the best returns on their promotions.

CallFire’s advanced voice broadcast technology is capable of sending text messages as well as voice messages to customers. Also, CallFire is capable of leaving a message ensuring that customers will get the message.

With its easily usable and highly affordable solutions, CallFire’s products are definitely something many companies should consider. Their new innovative products can provide companies with the competitive edge necessary in order to capitalize effectively on many prospective customers. For more information on CallFire products, you can read the full article found here.

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