Inside Virtual Call Center

On-demand virtual call centers offer companies many benefits. For companies where customer service is important to its success, virtual call centers become all the more critical to be a successful business. Office Depot, a leader in providing office products and services, recently was looking for a call center solution to improve on its customer service. Understanding that customer service was a key component of its success, Office Depot made its choice carefully. They settled on Seratel to act as its contact center platform to improve the overall experience for its customers.

With Seratel, Office Depot is able to dramatically reduce call hold times while simultaneously providing a better customer service experience. All this was able to be done with low infrastructure costs due to Transera’s SaaS approach. Office Depot is able to continue to grow and expand its operations while using Seratel as it provides the necessary capabilities and tools to support Office Depot’s growing contact center operations.

The use of Transera’s contact center solution has helped Office Depot improve in a number of aspects. With the increased customer service capabilities and its ability to expand free of technological constraints, the future for Office Depot looks bright.

For more information on this exciting new partnership, you can read about the full article here.

Technorati Tags: Contact Center Solution, Customer Experience, Technological Constraint, Virtual Call Center