CallFire.com, located in Santa Monica, CA, began as Skyy Consulting Inc in 2004 as an open-source VoIP consultancy, but the increasing demands of their clients led them to develop a more reliable, enterprise-level VoIP platform. They are dedicated to providing high-availability systems, sleek user interfaces, comprehensive developer support and unparalleled customer care. Though a small company with fewer than 20 employees, CallFire now has over 20,000 customers.
What CallFire Can Do
CallFire manages phone operations with an interactive system that works efficiently and effectively for businesses. The automation and ease of creating affordable phone campaigns for small- to medium-sized companies allows for developing customer satisfaction responses, reminders, and generate new potential customers. The result is an increase in new business, customer retention, and customer loyalty.
Satisfied Customers
CallFire’s customers include Equality California, FedEx, MoveOn.org, and the Boy Scouts of America.
Call Fire Technology
CallFire is an innovative cloud telephony company providing pay-as-you-go telecommunication services. Its virtual call center solution uses VoIP technology to deliver a solid web-based SaaS application. The company’s technology can utilize existing phone lines and telephony hardware. It is part of a suite of products that provides a comprehensive telephony solution, including SMS notification, emergency response calls, a text-to-speech engine, toll-free and local information hotlines, and outbound power-dialing campaigns. The product is designed specifically for companies that want to use at-home agents.
Bottom Line
CallFire’s phone system permits businesses to increase sales leads and revenue by reducing agent time spent dialing manually and by increasing dialing accuracy and efficiency. Less time dialing means more time available for agents to drive new business and lower infrastructure costs compared to non-automated call campaigns; no customer call goes unanswered with CallFire. CallFire’s flat-rate pricing and cancel-at-any-time contracts allow for smaller businesses to learn the system and confirm the value of the program before committing more resources. Any company with a need for a call center and that can operate successfully with virtual agents can potentially save money with the CallFire solution.