inContact is able to deliver enterprise-class contact center productivity to any size business, and its market focus is on any contact handling operation. Originally a reseller of telecommunications services when it started in 1997, inContact now takes the product approach of combining VoIP network with hosted software applications for contact handling and management. Whether it is customer service and support, order entry, direct response, or reservations, inContact supports almost any inbound contact handling department or operation.
What inContact Can Do
The inContact product suite delivers core features and functions on a per seat basis with the ability to scale capacity up or down as business fluctuates. Because inContact owns the network and the applications that run within the network, inContact is able to service the market with price-acceptable solutions that improve rep productivity, customer service quality, and operational efficiency. In addition to providing you with the call center solutions you need, inContact Platform 2.0 is infinitely flexible and scalable, giving you the ability to increase or decrease your agent base according to demand. The system is easily implemented in the space of a day, and no large up-front costs are required.
Satisfied Customers
Extra Space Storage, KellyConnect, Silverpop, support.com, Peidmont Natural Gas, Bosley, Humana, instawares.com, Fujitsu, Mrs. Fields, ICON Health & Fitness, 2-1-1 San Diego, Graco, Saks Fifth Avenue and Sitel
inContact Virtual Call Center Technology
The inContact all-in-one on-demand platform delivers rapid application development tools for IT control, no capital expenditure, and a 24/7/365 managed network with carrier-grade redundancy. It’s designed to significantly enhance the customer contact experience, boost agent productivity, and improve overall profitability. The SaaS model also ensures that no hardware replacements or upgrades are required in the future. inContact’s enterprise-level safety and security is offered at no additional cost, ensuring you benefit from their top level IT resources.
Bottom Line
inContact has the right products and the right business model to be successful in the contact handling market right now. No other vendor has bundled a national IP network with productivity and quality enhancing application solutions under a market disruptive pricing model. “inContact solved our holiday call overload problem with its on-demand scalability, but it has done much more. With integrated support for our outsourced call center and comprehensive agent performance metrics and reporting, we have the tools to be much more efficient than ever before,” says Kirk McNesby of Activision.