Telax has been offering voice solutions since 1999 – initially hosted IVR and custom IVR implementations; and currently, they are the largest dedicated provider of hosted call center solutions in Canada. Their virtual contact center platform features ACD, predictive dialer, IVR, and WFM, with third party application integration representing the only business line for Telax. By leveraging the Software as a Service model, Telax can offer advanced call center software to their clients for a fraction of the cost while still maintaining a high quality, customizable solution that includes the above features as well as reports, recording, disaster recovery, and more.
What Telax Can Do
Telax Hosted Call Center empowers clients to achieve their service goals while reducing costs with the core technologies essential to any call center system. Their intelligent IVR not only serves as the first point of contact for customers, but also pushes customer data straight to an agent’s desktop, making each customer interaction as efficient as possible. Offering their virtual call center solution at a fixed price, Telax also offers a native workforce management module for forecasting, scheduling, and adherence. So not only do you have a fully operational virtual call center, but you also have the tools to manage reporting and agent management.
Satisfied Customers
Northrop Grumman, Johnson and Johnson, Health Canada, Industry Canada, General Services Administration (GSA), State of Nevada, Dallas Independent School District, Calgary Board of Education, Hydro Quebec, XOJET, JetSuite, CI Financial, Burberry
Telax Virtual Call Center Technology
Delivered in the Software as a Service model, Telax clients are up and running quickly and easily. With a simple to use solution and Telax providing best-practices, new clients achieve increased efficiency and productivity immediately. Clients benefit from leveraging existing equipment and the ability to receive calls over any network, enabling maximum flexibility, with agents taking calls and answering chats and emails from any location on any phone.
Bottom Line
The headache of call center infrastructure is eliminated completely with Telax Hosted Call Center, and since you use your existing equipment, you receive full support and a technology refresh with every subscription. Scaling your call centers up or down is also made easier as Telax has numerous options for customizing your call center. They also provide responsive, accountable support all day, every day, all year.