Wouldn’t you like to pay $0 for your contact center workspace? It’s possible by taking advantage of home based call center agents. Using a home based call center agent has many benefits for your business–lower costs, flexible scheduling, etc. However, until recently enabling your call center agents to operate from their homes was difficult and [...]
The Cloud Commute: Bringing Happiness and Productivity?
How many people dread the early morning commute? You have to wake up an hour early just to get ready and rush through breakfast. Then you have to account for the 45 minute commute through frustratingly clogged highways. By the time you walk into work, thoroughly frazzled from stress and lack of sleep, you need [...]
Can Automated Dialing Solutions Help Your Call Center?
Busy. No answer. Disconnected. Your call center agents routinely reach these roadblocks hundreds of times a day. You know an automated dialing platform would increase productivity greatly, but you don’t want to pay thousands of dollars or wait for hardware installations. Looks like you’re stuck with dialing by hand.
Or not.
With the widespread adoption of cloud [...]
Angel Launches Multimodal IVR App
Angel, a provider of virtual call center software and other cloud solutions, announced the debut of a “multimodal” app for iPhone. This app will allow the user to conduct customer service interactions through multiple channels, such as text, voice, and visually through smartphone screens.
What Can Angel Multimodal Do?
The Angel Multimodal app enables users to enter [...]
Zendesk Delivers SugarCRM Integration
Zendesk, a provider of cloud based customer support software, recently announced an upgrade to its software to allow integration with SugarCRM. This upgrade will allow Zendesk users to access SugarCRM customer information and vice versa, enhancing employee decision making capabilities.
Enhanced Support, Enhanced Sales
Support agents will be able to view detailed and customizable information from SugarCRM [...]
Virtual Call Center Alpine Access Meets HIPPA Requirements
Alpine Access recently announced it has completed an independent, third party audit for compliance with HIPAA and HITECH Act data security requirements.
Alpine is a provider of virtual contact center solutions and services. Alpine commissioned this independent review of its policies and procedures to ensure compliance with the administrative, physical, and technical requirements of HIPAA’s [...]
RightNow Virtual Call Center Extends Customer Service Experience for Office Depot
Office Depot is currently working with RightNow to optimize its contact center operation and improve the customer experience through all contact channels.
The partnership with RightNow is part of a project Office Depot is creating in order to provide a European-wide virtual contact center that serves Benelux DACH, Spain, Italy, the UK, and Ireland.
It is designed [...]
Virtual Call Center Five9 Recognized for Position in Market
Virtual Call Center Five9 joined the ranks of Salesforce.com and VMware being ranked 22nd by revenue on the San Francisco Business Times list of target software companies in the Bay Area.
Through its Virtual Call Center Suite, Five9 helps call centers around the world to reduce operational costs, drive additional revenue, and improve the satisfaction of [...]
5 Reasons to Switch to Virtual Call Centers
With the advent of cloud computing, putting your operations online is becoming easier and more cost effective every year. Why spend hundreds of thousands of dollars on an in-house call center when you can get the same results with virtual call centers for less? If cost saving isn’t enough of a reason for you, here [...]
The Difference Between Call Centers and Virtual Call Centers
Call centers are vital to your business, and though you’re starting to hear about the increasing potential of virtual call centers, you don’t see the difference between call centers and virtual call centers. Aside from the location of agents, what are the differences?
Call Centers vs. Virtual Call Centers
While having all of your agents in once [...]