Company Will Gain Efficiencies and Improve the Customer Experience by Integrating with CRM System and Lowering Telecom Costs
SALT LAKE CITY (December 14, 2011) – inContact (NASDAQ:SAAS), the leading provider of cloud-based call center software and call center agent optimization tools, announced today that its contact routing solutions and network connectivity offering have been selected to [...]
Leading Insurance Company Selects inContact to Power Mexico-Based Contact Center
inContact Announces Availability of European Cloud Network
New Multi-Million Dollar, Fully Redundant Network Will Support Multi-National and European Customers as Company Expands International Reach
SALT LAKE CITY (December 07, 2011) – inContact (NASDAQ: SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, today announced the availability of the company’s multi-million dollar build-out of its full European cloud [...]
inContact Announces Filing of Registration Statements
SALT LAKE CITY (October 27, 2011) – inContact, Inc. (NASDAQ: SAAS),
Said Paul Jarman, inContact CEO, “We are registering the ENH shares, an affiliate of Siemens Enterprise Communications, in accordance with the terms of their recent $24 million investment and putting up a shelf. The shelf registration statement is intended to give the company future flexibility [...]
inContact Partners with Verint Systems to Deliver Complete Portfolio of Workforce Optimization Solutions in the Cloud
Partnership Makes Best-in-Class WFO Solutions Available to Contact Centers of All Sizes in a Pay-as-You-Go, Software-as-a-Service Model
SALT LAKE CITY (October 26, 2011) – inContact (NASDAQ: SAAS), the leading provider of cloud-based call center software and call center workforce optimization tools, today announced the extension of its partnership with Verint® Systems Inc. (NASDAQ: VRNT), a leading [...]
inContact Selected by Premier Retailer to Enable Transformative Business Strategy and Leading Customer Service
By Moving to the Cloud, Contact Center Management Can Focus on Corporate Growth Rather than Systems Maintenance
SALT LAKE CITY (October 24, 2011) – inContact (NASDAQ:SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, today announced that a premier retailer of clothing and home decor products has selected inContact to [...]
Interactive Intelligence to Launch Cloud-based Communications Trial Program
“Quick Spin” program designed to further reduce risk of migrating to communications-as-a-service
INDIANAPOLIS (October 17, 2011) – Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, will launch a trial program called Quick Spin that enables organizations to sample for free the company’s communications-as-a-service offering.
The Interactive Intelligence CaaS offering provides [...]
inContact Sets Third Quarter 2011 Conference Call
SALT LAKE CITY (October 13, 2011) – inContact (NASDAQ: SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, will hold a conference call on Thursday, November 3, 2011, at 4:30 p.m. Eastern Time to discuss results for third quarter 2011. Financial results will be issued in a press release [...]
inContact Selected by Medical Staffing and Management Company to Enable Growth
Scalability of the Cloud-Based Platform to Empower Hiring, Development and Projected Expansion on a Pay-as-You-Go Basis
SALT LAKE CITY (October 12, 2011) – inContact (NASDAQ: SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, announced today that a medical staffing and management company selected the inContact contact routing, eLearning, Hiring [...]
Leading Weight Loss Company Selects inContact to Power Growth Initiatives
Call Center is Mission Critical to Achieving Profitability and Customer Service for Company’s $250 Million Product Line
SALT LAKE CITY (September 29, 2011) – inContact (NASDAQ: SAAS), the leading provider of cloud-based call center software and call center agent optimization tools, announced today that a leading weight loss company has selected the inContact cloud call routing [...]
Fonality Unified Communications App Now Generally Available on iPhone and Android Platforms
Accelerated early adoption rate underscores SMB’s mobility needs
DALLAS (September 08, 2011) – Fonality, North America’s fastest growing business communications company, today announced the general availability of Fonality Heads Up Display (HUD) Mobile. More than 6,000 users have already purchased Fonality services to access the application. Purpose-built for the unique needs of small- and mid-size businesses [...]